General information
Amazing Space ApS
Hovedvagtsgade 3
DK-1103 Copenhagen
VAT no.: 26 60 93 56
Phone: +45 33338233
E-mail: info@amazing-space.dk
Prices
At Amazing Space we make reservations for any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. Reservations are made for sold out items.
Payment
Amazing Space receives payment with VISA-Dankort and VISA. Payment will be deducted from your account when our stock is shipped. All amounts are in Danish kroner and incl. VAT. Reservations are made for price errors and sold out / discontinued items.
Delivery
Goods are delivered every day of the week. Your order will be delivered 2-3 business days after ordering.
Special delivery terms apply to certain items. The conditions will be stated specifically prior to the purchase of these goods.
We ship to all of Denmark. The shipping price is DKK 75, -. Goods will be delivered at the delivery address stated at the time of order or at a PostNord parcel shop near the delivery address.
We deliver to all over the world.
Your goods will be shipped with PostNord in Denmark and FedEx or PostNord if the package is to be shipped internationally.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified. If problems arise, contact customer service.
Warranty
A 2-year warranty is granted under the Purchase Act. Our right of complaint applies to defects in material and / or fabrication. You can get the item repaired, exchanged, money returned or discounted depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product. You must advertise in “reasonable time” after you discover the defect / error. Amazing Space will cover return costs to a reasonable extent.
When returning, complaining and using the right of withdrawal, send to:
Amazing Space ApS
Att.: Mikkel
Skodsborg Strandvej 279
2942 Skodsborg
Refund
In the case of a refund, the money will only be paid to the card used for the payment.
Returns
14 days full return policy is given for goods purchased in our webshop.
The period is counted from the day you receive the order.
You must bear the return costs yourself.
Cancellation must be notified to us within 14 days of purchase and from the cancellation must be returned within 14 days of returning the shipment. The notification must be given per. email at mikkel@amazing-space.dk. In the message, you must clearly state that you wish to exercise your right of withdrawal.
If you would like to return the item to us, please contact customer service and send the item to:
Amazing Space ApS
Att.: Mikkel
Skodsborg Strandvej 279
2942 Skodsborg
You cannot regret simply by refusing to receive the item without giving clear notice at the same time.
Goods except the right of withdrawal
The following types of goods are not included in the right of withdrawal:
Goods that are manufactured to the consumer’s specifications or have a distinct personal touch.
Sealed items which, for health or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
Return
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of return. Upon return, you are responsible for ensuring that the item is properly wrapped. You must attach a copy of the order confirmation.
You bear the risk of the goods from the time of delivery of the goods and until we have received the return.
Condition upon return
You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, properties and manner of operation of the product. In other words, you can try the item as if you tried it at a physical store.
If the item is tried in addition to that described above, it is considered used. Which means that when you cancel the purchase, you will only receive part or none of the purchase amount, depending on the merchandise value at the time of receipt – of the return. Therefore, in order to receive the full purchase price return, you must try the item without actually using it.
Refund
If you cancel your purchase, you will of course receive the amount you paid back to us.
In the event of any impairment for which you are liable, this will be deducted from the amount paid.
By using the cancellation right, all payments received from you will be refunded without undue delay and within 14 days from the date we received notice of your decision to use the cancellation right. Repayment will be made with the same payment method that you used in the original transaction, unless explicitly agreed otherwise.
We may withhold the amount refund until we have received the item, unless you have provided documentation before returning it.
Complaints – Overview and links
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer domiciled in another EU country, you can file your complaint in the EU Commission’s online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/
If you make a complaint here, please provide our e-mail address:
mikkel@amazing-space.dk
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